Request a departmental (nontuition) refund

Step 1

Submit an email request to treasvcs@northeastern.edu with the following information:

• The 7-digit CASHNet transaction number of the original charge you are refunding, or the customer ID or student ID. This will help us look up the transaction and get the additional details needed to process the refund.
• The amount you want refunded. Specify the dollar amount, even if you are requesting a complete refund of the original transaction.
• The reason for the refund.

Step 2

You may attach a copy of the original transaction to your refund request, if you have it, but it is not required.

Step 3

You will receive an email confirmation once the refund has been completed. Every effort is made to process refund requests within 48 hours. Credits take 7–10 business days to appear in the credit card account.

Use the Vendor Payment Request Form. To learn how, click “Submit an invoice to pay a vendor” in the Related Tasks section below.