Apply for and use an AMEX (NUCard)

FAQ

• My AMEX charge was declined / I lost my card / I see fraudulent charges

  Please call one of the relevant numbers for a declined charge or lost card:

  * US Cardmember Service (Green Card): 1-800-528-2122
  * US Cardmember Service (Blue Card): 1-800-492-4920
  * Non-US/International Cardmember Service: 623-492-8427

  Please call 800-528-4800 to dispute a charge or think you were a victim of fraud.

  If AMEX provides you with a new card, please send a new signed agreement form (AMEX Cardholder Agreement—for Staff or AMEX Cardholder Agreement—for Faculty and PIs) at [email protected] with information related to the new AMEX.

  Your card will be suspended until a new agreement form is received. 

• When do card limits renew?

  Card limits refresh around the 6th of every month.

• I am moving to a new role in the University, but need to keep my AMEX Card

  You can keep your corporate card if it is needed in your new role, but we will need your new supervisor to send an email approval at [email protected] , before your current job is terminated, otherwise, it may be cancelled.

• How do I cancel my corporate card?

  Please call the number on the back of your card to request the card to be cancelled.

• Can I request a new card?

  Yes, you can request a replacement card by emailing us or by calling the number on the back of your card (1-800-528-2122 for US or 623-492-8427 for international).

  Your card number will change, and the card will arrive in a suspended status.

  To have your replacement card unsuspended, please email at [email protected] with a new signed agreement form found in Solution 1 above.

• How do I submit a Name Change request for my AMEX Card?

  Please fill out the following form and send it directly to American Express. See the bottom of the form for instructions. You will need to include proof of your new name.

  AMEX Name Change Form